Telephone/ Internet/ Email & Postal Bookings will be held provisionally for up to 7 days* until receipt of payment (unless booking for arrival within 8 weeks we will expect confirmation within 24 hours)
A deposit of £100.00 of the total booking cost should be sent to confirm booking. If booking for arrival within 8 weeks, then payment must be made in full. Please note £200.00 deposits are required
for all Christmas and New Year weekly bookings.
All payments are non refundable
When deposit has been made for your holiday you agree to our contract and all terms included. The name provided through booking will be solely responsible for any breakages or damages caused during your stay.
The balance must be paid in full 8 weeks before arrival. Failure to make payment by this date will result in your booking being cancelled and any deposit payments made not refunded. Your final payment is also non-refundable; please take out Holiday insurance to cover yourself for any eventuality (as stated below).
Arrival after 3pm and departure before 10.30am on changeover days please.
We request that your lodge is left as clean and tidy on departure as it was for your arrival. We provide cleaning equipment for this purpose. Eye Kettleby Lakes reserve the right to issue an additional charge (to the person who made the booking) of up to £50.00 for lodges left in a poor state on departure.
No furniture, bedding, plates or cutlery are to be moved from or between lodges.
Eye Kettleby Lakes regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. Circumstances amounting to force majeure include any event which we could not even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your holiday home. (Which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage (including a period of electricity failure), break-in, criminal damage or any similar event.
During your stay if any electrical appliances within the lodge appear faulty or shows any sign of damage, reception must be contacted immediately, contact details are left within the lodge on arrival. Any breakages will be dealt with immediately, where possible and suitable to guest’s requirements. Any faults reported at the end of stay cannot be addressed.
Where the use of your hot tub is compromised due to electrical or mechanical fault, management must be contacted immediately (emergency contact is available 24-hours through our duty manager). Eye Kettleby Lakes will guarantee a site visit within 2 hours of notification (within suitable hours). If the hot tub is not repairable at time of visit Eye Kettleby Lakes will pay compensation to the guests at the following rate. <6 hrs. After initial inspection - > 24 hrs. = £50.00 or < 24 hrs. – Max 48 hrs. = £100.00.
Day guests are welcome to your lodge, but must not exceed the following: (One bedroom = 2 guests, Two bedroom = 4 guests & Three bedroom = 6 guests). All day guests must check in at reception and must have left the complex by 10.30pm.
We expect all guests to be respectful of their joining neighbours and noise must be kept to an absolute minimum following 10.30pm.
Hot tubs, saunas and fishing lakes are provided, but are unsupervised and are therefore used entirely at your own risk.
We maintain our hot tubs on a daily basis. In the event of inappropriate use resulting in chemical imbalances and the need to drain and refill the hot tub, a charge of £50 will be made to the person who made the booking. Guides to the proper use of our hot tubs are available in each of our lodges and are signed next to each tub.
BBQ's and patio furniture will be available free of charge from March 1st to October 31st. Please note we do not provide fuel and would request that the BBQ is left as it is found.
We allow well-behaved pets in our Willow, Sycamore & Maple lodges only, at a cost of £15.00/pet per mini break & £20/pet per weekly break. Please DO NOT allow them onto any of the furniture. Any damage caused by your pet will be charged for.
Due to the partnership with the farm the following days will have a local game shoot on : 3rd & 17th November, 1st, 15th & 29th December 2017, 12th & 26th January 2018
Please note the tea room will be closed for staff holiday and refurbishment from Monday 1st - Sunday 14th January 2018.
All our lodges are non-smoking.
We reserve the right to amend any of these terms & conditions at any time.
*Longer for overseas bookings.
Please Note: We reserve the right to terminate the agreement / booking without refund of money if the behaviour of any guest is considered unacceptable, or if the number of occupants exceeds that stated at the time of booking.
Our booking fee DOES NOT include holiday insurance. We therefore recommend that you take out Holiday Cancellation Insurance to cover you in the event that you have to cancel or terminate your holiday unexpectedly.